Data Privacy Policy

This Privacy Policy explains how we collect, use, store and protect the personal information you give us when you register, play, deposit, withdraw or otherwise interact with Jackpot Lounge. We take your privacy seriously and aim to be clear about what information we process and why.

Types of data we collect

We collect information you provide directly and data created by your activity on our site. This includes personal details you submit during registration, contact information, documents provided for identity checks, payment and transaction details, and communication records.

Personal data

Personal data may include your name, date of birth, address, email, phone number and identity documents when required for verification. We use this data to manage your account, verify identity and meet legal and security checks.

Technical data

We collect technical data such as IP address, device and browser type, operating system, language settings and usage data. This helps us run and secure the site, improve performance and personalise your experience.

Transactional data

Transactional data covers deposits, withdrawals, game history, bonuses and loyalty records. We use transaction data to process payments, detect irregular activity and provide customer support.

How we use information

We process your information to create and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use aggregated or anonymised data for analytics, to improve services and to provide relevant communications about your account.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to remember preferences, enable essential site functions, measure performance and display relevant content. You can manage cookie settings in your browser or via the cookie controls on our site. Disabling certain cookies may affect site functionality.

Data protection and storage

We implement organisational and technical measures to protect personal data from unauthorised access, loss or misuse. These measures include access controls, secure storage and encryption where appropriate. Access to personal data is limited to authorised staff and service providers who need it to perform their duties.

Information sharing and third parties

We may share information with payment processors, identity-verification and fraud-prevention providers, analytics services and other third-party service providers that help operate the platform. We may also disclose information if required by law or to protect our users and operations. We do not sell your personal information to third parties for marketing.

User rights

You have rights over your personal data, including access, correction, deletion and objection to certain processing. You may also withdraw consent where we rely on it. When you exercise these rights we will verify your identity before taking action to protect account security.

Access, correction and deletion of data

To request access to, correction of or deletion of your personal data, contact [email protected]. We will respond and provide instructions for identity verification if required. If you have concerns about how we handle your data, please raise them with us so we can address them directly.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will post a notice on the site and update the policy text so you can see the effective date. Continued use of JackpotLounge after changes indicates acceptance of the revised policy.